03 May 2016
Attractions: Charm Your Visitors with Web Chat Software
With the Eiffel Tower being one of the most popular tourist attractions around the world, the company gets an influx of thousands of enquiries on bookings, times and reservations. By Implementing web chat software the Eiffel Tower and other attractions can handle multiple enquires efficiently and instantly.
Back in 1889, on 6th May, the Eiffel Tower was first opened to the public as the entrance of the 1889 World Fair. Initially criticised for its design by France’s leading Artists and Intellectuals, today the Eiffel Tower attracts on average 25,000 visitors a day!
That does mean, thousands of visitors browsing the official Eiffel Tower website before visiting, to either book tickets, check out times and availability, and even to reserve a table at the Eiffel Tower restaurant. With all that website traffic, not every transaction with the Tower is smooth sailing.
Visitors may have questions prior to booking, once booked or even at the attraction itself. With the Eiffel Tower attracting visitors across the globe, there will be the requirement of multi-lingual representatives to ensure every customer query is answered.
Web Chat Software is Multi-Lingual
The website is already accommodating, with the site available in 9 languages including Portuguese, Chinese, Japanese and English, however they could answer visitors’ questions more simply and with higher levels of satisfaction, by placing a web chat software button on each of their pages. When a customer starts a chat from the relevant language page, the chat can be routed through to the correct representatives who can converse perfectly.
If a customer already at the attraction has a question on the day, there are help points. However, with 24,999 other visitors all looking to do the same, it is difficult to find a representative who is free and can speak their language. It is a lot quicker for the sightseer to whip out their mobile phone, go to the website and start a chat. This wastes less time for them and they can go about their visit in a timely manner.
Web Chat Software is Mobile Compatible
Web chat software is responsive therefore doesn’t matter if the visitor is on their computer at home, or standing under the Eiffel Tower itself on their mobile phone, the web chat software will be presentable to them regardless of the device they use.
Web chat software doesn’t have to be used just on the Eiffel Tower’s website, any attraction around the world that want to support and convert the visitors on its website, can implement web chat software tailored to how they require the solution to work. So who knows, perhaps we will see web chat software on the London eye or Sydney Opera House website next?
Click4Assistance is the leading UK web chat software provider. Working with all types of industries for over 10 years, we use our knowledge and expertise to help organisations successfully implement web chat software to convert and engage with website visitors. Speak with the experts today on 0845 123 5871, to see how the Click4Assistance solution can benefit your company.