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Click4Assistance Starts 2018 with Success
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23 January 2018

Gemma Baker

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Click4Assistance Starts 2018 with Success

In November 2017 we started giving existing customers early access to beta test the new enhanced solution, ‘Experiences’ by Click4Assistance. The feedback we received was so positively great, that by mid-November we had our first batch of clients using ‘Experiences’ live on their websites.


One Call and HPI were amongst the first to engage with their customers via the new enhanced solution, Olivia Harriman at HPI commented, “The migration over to the new software has been so smooth, there have been no problems at all and any support we have needed Click4Assistance have been so helpful. The new software is now up and running live on the website. Overall we are confident that we made the right choice in choosing ‘Experiences’.”

Following the success of the first wave, other customers started their migration during November and December, with the University of Liverpool breaking the record for the fastest implementation, achieving migration and having the new solution available on their website within a day! Customers have been feeding back that ‘Experiences’ “is easier to use”, “it’s so much more modern and flexible” and that “ghost text is amazing, I can even see them correcting their spelling.”

Existing customers will continue to migrate over to the latest version, whilst organisations signing up for our free 21 days no obligation trial will have an account created of the new solution.

The Toolbox vs. ‘Experiences’

chat box for website version branding

The first difference the customers will see is the name of our packages and the functionality included. Previously labelled Lite, our basic package has been rebranded as Standard and provides a low cost live chat box for website and Click2Call software, containing both reactive and proactive contact channels;  with visitor monitoring and ghost text. Offering the most customisable product on the market, all buttons and windows can be branded to suit your website.

Professional has remained our middle package which is our most popular package used by medium sized businesses. Promotions, smartContact and File Transfer are a taste of the many additional features included. Use on multiple websites with an in-depth reporting suite. Every organisation has their own dedicated account manager offering UK based telephone support.

The Enterprise package has also kept the same name and has been developed for large organisations, with comprehensive security and reporting needs. The Enterprise Edition offers a complete solution for communication, visitor monitoring and engagement. This package provides thorough investigation into visitor behaviour, navigation paths and preference trends as well as integration with Active Directory and 3rd Party CRM products.

The second difference is our pricing. We have kept the same model that prices are per concurrent licence, however rather than splitting costs into a first user licence and additional user licences; we now have one price per licence for each package. Annual subscriptions and registered charities still attract a discount.

The functionality available within these packages has been enhanced from the Toolbox and new features added in, to find out more take a look at our previous blogs:

The Click4Assistance developers will now continue into phase 2, this will include enhancing the Meeting Room functionality and reviewing suggestions from our customers’ feedback, building a roadmap for the next 12 months. Whilst they are busy beavering away, our web and marketing teams are working on our brand new website and logo refresh.

We have been providing online communication channels for over 10 years. For more information about ‘Experiences’ by Click4Assistance and how it can benefit your organisation, give our team a call on 01268 524628 or email theteam@click4assistance.co.uk

Author Photo
Author: Gemma Baker
Gemma is the Marketing Executive for UK live chat software provider, Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.