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Click4Assistance incorporates Chat queuing into live chat software Toolbox
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06 December 2012

Gemma Baker

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Click4Assistance incorporates Chat queuing into live chat software Toolbox

Click4Assistance is pleased to announce the incorporation of a chat queuing system into the live chat software Toolbox.


Developed for customers with high levels of incoming chats, the option to include a queuing system further increases the flexibility of our solution

When using the queuing option, incoming chats will remain unassigned in the dashboard until they are taken by an operator. Meanwhile, the live chat software keeps your visitors updated on their position within the queue, to prevent chat abandonment before an operator can initiate the conversation.

Chat queuing is easy to enable or disable and can be found within the workflow section of the software. You can even change the message presented to the visitor along with how often they should be notified. The inclusion of this new feature is another example of the continuing research and development we undertake based on customer feedback.

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WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.