23 April 2020
How can my clients benefit from video calling?
Agencies in marketing, web development and technology are always tasked with looking for solutions which are often out of their own scope. Clients want the next best thing and it’s often your job to deliver it. Video calling has been in the market for the last 30 years, but it’s only in the last ten years with the expansion of mobile technology that video conferencing has become a mainstay of communication, both commercially and domestically.
Can you imagine a world without video calling? It feels like the world before VOIP and internet based video calling was eons ago, but in reality, technology has only peaked in the last decade. The early 2000s were still very desktop based, but once iPhone and Android saturated the market, everyone was mobile, and FaceTime and WhatsApp calling took over the domestic market, paving the way for commercial video calling and remote working in big ways.
Stronger connections, stronger relationships
With every progression of technology, the world grows closer and the global economy expands. There is an unprecedented volume of business operating with teams and suppliers overseas that has only expanded in the last ten years at an exponential rate. While the internet has brought businesses and people closer, video meetings have accounted for a large segment of that growth. If you remove video, all that’s left in remote communications is voice and text. While both forms are productive and commonly used methods of communication, visual context is significantly richer and can strengthen the bond between your clients and their customers.
Save time and money; the double whammy winner
Everyone loves the idea of saving money or saving time. Usually, you can only pick one, but with Click4Assistance, you can have the money and time savings. The live chat website integration saves time and the increase in productivity and efficiency saves money in the long run as your clients team members can now do more in a single day without hiring additional staff.
The addition of an AI ChatBot further increases productivity and money saving as it streamlines the front line of customer service, takes the pressure of an immediate response off of your clients staff, creates more avenues of revenue for your client and increases your client’s customer service satisfaction rating. There are so many benefits of an AI ChatBot that it makes more sense to have one than not.
But the biggest money saver for your client is in travel and accommodation for all those meetings that they can now have with Click4Assistance’s video calling. We don’t see it, but flights, hotels, dinners and other travel expenses add up, especially if your client does a lot of travel. Some of those in-person meetings could be done via Click4Assistance’s video calling, which makes life easier for your client’s teams and saves your client thousands a year.
In light of the recent developments with COVID-19, it is important that all clients have a functional remote working strategy in place and begin thinking about having more virtual meetings than physical ones, since our world’s health situation has now shifted. Social distancing, hand shaking and global travel are now some of the things that we will all need to reconsider when lockdowns around the world are lifted.
Time to go pro
Click4Assistance has immense experience in solving client communication puzzles for agencies like yours who can become resellers and partners. Our partnership programme weighs heavily on working with you to develop deeper relationships with your clients and provide a service that is second to none, making you the knight in shining armour who brought them the solution they have needed. It’s important to partner with a company that is robust, comprehensive, reactive and reliable. With 256 bit encryption and secure servers, your client’s data and conversations are safe and secure from prying eyes.
Our complete suite offers your clients a seamless experience on their desktop dashboard, from live chat website integration to video chat, to social media messages, to their own CRM notes, and even reports, increasing their productivity and efficiency while saving them money and increasing their potential revenue through AI ChatBot programming. It’s something that your client will value in many ways and will be a value added service.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 08451235871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.