05 November 2020
Remote working for your clients
Remote working is the new normal for our post pandemic working world. Living in a state of suspense, everyone keeps their eye on the news, waiting for the announcement on the country’s latest work situation for non-essential workers: safe to work, or work from home. As a result of the pandemic, many companies are now forced to digitally transform, authorising their teams to work remotely during periods of lockdown. This would include customer service teams, as most can easily work from home seamlessly, without sacrificing their workflow or security. Here is how you can support your clients with this.
Security at the forefront
As the header says, security is always important. It’s a core focus for many companies when selecting a software provider. Since the fall of Privacy Shield earlier this year, companies have to be more aware of where their data goes, especially should it leave the EU. Click4Assistance is completely GDPR compliant, and because the entire operation is based in the U.K., there are no transatlantic data transfers, so your data never leaves the U.K. and remains under the protection of the EU Data Protection Policies. Live conversations are as secure as a payment page, with 256-bit encryption for data in transit, allowing your clients’ customer service agents to work from anywhere as securely as they would on the office.
One of the hardest parts of working from home is the struggle with a smaller screen and limited access to data in the office. Your clients’ customer service agents can access the same workflow at their work from home stations as they would at the office: live chat, video chat, artificial intelligence chatbot and formbot, social media direct messaging, Click2Call, and even your client’s own CRM integrated; all as they would at the office.
The Click4Assistance dashboard is completely customisable, so agents can keep what they want to focus on, and hide the distractions, allowing better productivity. Since most of what your clients customer service agents need is available on Click4Assistance, they save all the time once spent on flipping through multiple applications, looking for the information or messages they need. This completely skyrockets their productivity.
The best live chat software
When looking for software for your clients, it’s common practice to look for the best solutions. Many software providers only do a small part of what Click4Assistance offers. Those who come close aren’t equipped to balance customer service and security on the same scale, which leaves your clients open to avoidable vulnerabilities.
For over 15 years, Click4Assistance has been working with agencies just like yours, supporting your clients’ customer service needs, while providing your agency with additional revenue. That’s a win win situation. With Click4Assistance’s expertise, you know your clients are in good hands, with a robust customer service software solution that views security in the same light as Fort Knox.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution and best live chat provider, to make your clients more efficient and productive for 2020, give us a call on 0845 123 5871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.