How artificial intelligence chat bots and formbots can help your clients
Artificial intelligence is the next step in technological advancement. As we become more reliant on technology, scientists and engineers have to make AI responses quicker, develop a deeper understanding of the requests, and allow the technology to find patterns and correlations in requests to develop a more desired response overall. This is where technology like natural language processing comes into play, as it allows the artificial intelligence software to process language the way we would use it, unlike its programmed counterpart which will only match what has been programmed in.
Click4Assistance, the best live chat provider, offers both types of automated customer service with their AI chat bot, Artie who runs on natural language processing, and their form-bot, Coni who runs on a pre-programmed conversational interface.
How does AI improve customer service?
It’s hard to imagine how an advanced technology such as artificial intelligence could be used for a task as simple as customer service, but it makes massive improvements both to the customer experience and to the business’ revenue. Yes, you read that correctly, AI can improve the revenue generated by your clients’ websites.
Overall, an AI chatbot like Artie can massively impact the efficiency of your client’s customer service department, by being an always online, always available presence on their website, 24/7. Customers can ask simple questions, receive navigational assistance on the website and Artie can even suggest, cross sell or up sell products or services that they might be interested in based on their website behaviour or questions.
Artie is the first line of customer service experience, as he immediately engages every single website visitor, taking this burden off the customer service agents. Statistics show that every 1 in 4 website visitors who have engaged with live chat can become a customer, which massively improves the revenue generated on your clients’ websites. Productivity and more money? Sounds like a win-win!
Form-bots like Coni are extremely helpful as well, since they collect information from your clients’ website visitors before they are transferred to a human agent, saving that agent lots of time and making them much more efficient. Coni can also help your client’s website visitors decide on certain products or services through asking a series of questions, making formbots invaluable on websites.
Both solutions work without human intervention, making your clients’ customer service agents much more productive, having to only step in when they have been transferred a customer or when a customer query is much more complex, saving them massive amounts of time and keeping the customer service department more lean, which improves your clients’ bottom lines.
Click4Assistance, the best live chat provider in the UK market, has been supporting agencies like yours to bolster your clients’ website experience and customer service. By providing a more robust solution for your clients, it will strengthen their relationship with your customers while generating more revenue for yourself and your client.
Click4Assistance’s full suite provides customer service agents with everything they need all in one place, instantly making them more efficient, but also allowing them to work remotely if they need to, as the dashboard is accessible from any laptop or computer with a Chrome browser. Live chat, video chat, chat and form bots, social media direct messages, Click2Call and even your own CRM integrated, could all be accessed by your customer service agents, no matter where they need to work from, and with 256 bit encryption for data in transit, live conversations are as secure as a payment page.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution and best live chat provider, to make your clients more efficient and productive for 2020, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.
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