If your website does not have a chat software for websites installed it can easily be assumed that you are not much bothered about your visitors turning into paying customers and clients, or even if you are bothered, maybe you don't realise the massive importance chat software for websites brings for your business. If the latter is the case, and if you're looking for live chat for websites, the best solution is right in front of you, while you are reading this. Once you are done reading this page, you can explore our website further.
Our live chat for websites is easily one of the best things you can do in order to improve the overall usability experience on your website because various surveys have revealed that more than 82% people have a positive perception of the websites having live chat for websites for their customers and clients and general visitors.
The toolbox of our live chat software for websites comes with full set of features that can work wonders for your site. For instance, you can set up automatic notifications so that you don't always have to monitor the movements of your visitors. There might be thousands of visitors coming to your website on a daily basis and it is not humanly possible for you to track each and every move. So what do you do? There are critical sections on your website they need your personal attention. These are the sections where you can set automatic alerts so that whenever a person is inside one of the sections, you get an alert and you can initiate a chat conversation with that person.
Another way of setting automatic alerts is by deciding on time. Over a period of time you will notice that people who stay longer on your website are more prone to turning into customers and clients. If that is the case, our live chat for websites lets you decide after how many minutes a chat request pop-up should invite the visitor to have a conversation with you.
Want to know more about your visitors? The web analytics tool that comes with our live chat software for websites brings you an amazing set of features to give you all the information you need. For example, the moment someone initiates a chat conversation with you, you know his or her geographic location. Suppose there is a customer who hasn't received his or her order. The moment he or she starts talking about the problem, you can quickly go through the problems you distribution centre is facing in that particular area without having to ask where the person lives.
Shopping cart abandonment is a big problem for e-commerce websites all over the globe. You can curtail much of this problem by getting live chat on websites because most of the problems faced by your prospective customers and clients aren't big in nature. Sometimes they cannot find the information they're looking for despite the fact that the information is there. Sometimes they find the interface of the shopping cart confusing. Many people don't know how to use their credit card. Some people can decide what colour of shirt they want to buy and there is nobody around to tell them. These are very small problems and they can be easily resolved. If you can resolve these problems in real-time using live chat on website, you will see a marked improvement in the number of people buying your products and services.
Getting website live chat software is a breeze if you get it from Click4Assistance.co.uk. Just register yourself, download the software, add the small piece of html script to your website and voila you have website live chat software within minutes.