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The Future of Technology
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31 May 2016

Gemma Baker

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The Future of Technology

BBC recently looked into technologies that may find a place in offices in the near future. Solar panel farms, the rainwater collector system and security robots are already up and running in The Edge building in Amsterdam! The interactive desk is a research project by Arup called, “It’s All About The Desk”. The system of surgically implemented chips is operated by Epicentre, a hi-tech office block in Stockham. These all seem pretty fancy but aren’t we missing something? How about live chat services?


 

Having tech-perceptive colleagues in the office gives the business a good start, there is nothing like being on top with the latest technology and by using live chat services, businesses are able to fulfil this.

A live chat solution works as real time communication and is accessed by a simple chat button on the website. Its instant text based communication allows customers to ask multiple enquiries and receive a reply within a few seconds.

To start a chat, visitors can click the chat button on the website that presents a chat window, allowing them to talk to a representative straight away. It really is that simple! Starting a chat is much easier than phoning the company, having experienced the problem of not always getting through. With a web chat tool, customers are guaranteed a response.

 

live chat services chat button

 

With live chat solution being fully customisable, businesses are able to customise the solution to suit their website – this includes the chat button, chat window and also the features in chat. The solution is also very responsive and mobile compatible with windows configuring to size to the relevant device screen resolution, allowing for improved user experience.

Should visitors find themselves a bit lost on the website, representatives can use the auto navigation system to direct them to the right page. Similar to this is the routing system, which enables operators to direct visitors to the correct department, relevant to the client’s enquiries.

Rather than having to word and send an email in order to send documents to your potential customers, using file transfer during a live chat allows the operator to instantly transfer a digital document to the visitor; for example, brochures, case studies or prices.

So why wait for the future to offer great technology when you can implement a live chat service right now? Call us on 0845 123 5871 or email at theteam@click4assistance.co.uk.Start a chat with us today to receive a free information pack.

Author Photo
Author: Rae Boyling
Rae is the Marketing Assistant for UK live chat software provider, Click4Assistance, with experience in copy and original writing, Rae produces content for articles appearing on the Click4Assistance website and email campaigns.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.