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Live Chat Software is so Much More than a Sales Tool!
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01 December 2015

Gemma Baker


Live Chat Software is so Much More than a Sales Tool!

When many people talk about Live Chat software, the focus is nearly always on it being a sales tool but here at Click4Assistance we strongly believe that live chat is also a valuable marketing tool. Live chat can improve your sales, increase your conversion, improve your satisfaction, enable your company to be more efficient & also improve productivity.

Just by using the visitor management reports that come with your live chat software, you can analyse the visitor behaviour on your website, you can see how long they have been on your site, and what pages they go to. Is your marketing strategy trying to take your visitors down a certain path?  The visitor management reports can show you if it is working or are you spending time and effort on a marketing campaign that is not actually reaching your customers. Live chat software can essentially streamline your website marketing strategy and is probably not as expensive as you think it is.

So what is Live Chat Software?

A live chat system is a proven way to generate more leads and sales than other communication methods. The Click4Assistance live chat application can also provide other useful tools such as conversion tracking and analytics tool enabling your Company to:

•    Watch visitors in real-time as they browse your website
•    Engage with visitors by pro-actively offering your assistance and help
•    Allow potential new business leads to leave messages, even when off-line
•    Gather vital feedback using customisable surveys
•    Automatically push promotions and advertising materials
•    Understand web visitors’ behaviours, by finding out how your website is found

Office pc with live chat software







Our live chat system has potential to change your website visitor’s perception of your business. Choosing to add live chat to your website will give you a fantastic means for communication with your website visitors like never before. This leads to increased productivity as it enables operators to:

•    Respond to commonly asked questions using short-cut keys
•    Automatically navigate visitors to any page of your website
•    Understand how visitors arrive on your website, together with the keywords they used
•    Proactively engage with visitors when they require help or advice

You may think that implementing live chat can be expensive and difficult to manage but you will be pleasantly surprised. We believe that the live chat tool can add real value to your business with its wide range of software benefits and functionality including but not limited to:

•    Efficiency
•    Accessibility
•    100% Customisable
•    Pre-Chat Forms
•    File Transfers

Live chat applications are a cost effective channel too, as it means your operators can handle more than one chat simultaneously, they can multitask if the visitor goes quiet or takes a long time to respond, it can also save your operators time, as the software can send follow up emails during the chat rather than at the end of the chat thus saving time and leaving your team to move onto the next enquiry, therefore effecting resource savings within your various departments.

Why choose to add Live Chat with Click4Assistance?

Click4Assistance are a UK based provider, who’s dedicated Account Managers offer fantastic customer service and a fully customisable visitor interface. Click4Assistance really stand out from the rest as we have a wealth of experience working with clients in a wide variety of market sectors, providing a stable, robust and proven live chat tool, regardless of your company’s size or requirements. We have worked with some of the UK’s biggest and most recognisable names including Eclipse Internet, CarGiant and the University of Essex to name just a few.

We believe no commitment should be made until you experience the benefits of live chat and see the increased productivity for yourself. For this reason, we offer a 21 day free trial, with no obligation to subscribe. Once you have decided to subscribe, your commitment is based on a 30 day rolling agreement, with no lengthy contracts or big commitments.

For an informal chat to hear about how you can reach out to your visitors by using our live chat system, or to arrange a free no obligation software demonstration, without the pressure to subscribe, contact the team on Tel: 0845 123 8971 or email us on or start a chat.


UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.


Live Chat Software Author


Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.


Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.


Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.


Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.