03 June 2020
Remote working is the new normal (part two)
In part one of this remote working series, we covered the financial benefits of working remotely and highlighted a couple of the options many remote working companies use. In this part, we’re going to look at software, productivity methods and looking forward to working on the global stage.
Open your business to the world
One of the biggest benefits of a business having a remote structure is being able to access talent from across the world. Many businesses that work within the creative and programming industries already have successful remote setups with team members working globally. While teams working in various timezones can be tricky to coordinate, it’s not impossible with the technology available today. Imagine having access to some of the best and brightest in the world! It’s the next step in human resources that many businesses are already successfully reaping benefits from.
Time to sync across devices
Unless you have been living in an underground bunker, cut off from all of technology for the last ten years, you’d have heard about the cloud. Now, the cloud in this case isn’t really a place, but a method of delivering and receiving information. If you don’t understand how cloud software works, there’s an easy explanation, and if you know about this, then skip to the next paragraph. Traditionally, if you create a document, it’s stored on your computer and unless you put it on a portable drive, disk, or upload it somewhere, it’s only accessed on your computer. Now, if it’s uploaded to cloud-based storage, or better yet, produced with software that is cloud-synced, then you can pick up where you left off on your smartphone, iPad or another laptop. Technology allows us to be independent of our devices, by permitting us the opportunity to work from any device of our choice, at our convenience, not losing a single keystroke. Imagine writing an email on your desktop at the office, and you have to rush off to a meeting; today, that email can be handed off to your mobile and you can finish while you’re on the go and hit send before the meeting starts. It is productivity at its peak.
There are many benefits of using software that automagically syncs. One of the best benefits is not losing your data if anything happens to your device. Remember the days of spilling coffee or water on your laptop and losing your life’s work? Yes, those days were full of horror but technological progression now eliminates that issue. Today, if you spill coffee on your machine, if set up correctly, you could just buy a new one, sign into your applications and continue working. In some applications, it even allows you to restore the entire user account, with all the files and configurations of your now destroyed laptop.
Working from any device allows your team to be able to work remotely, if the need arises, such as during a lockdown due to a pandemic or similar crisis. Your team members could easily log in from a laptop or even an iPad temporarily until your full disaster preparedness strategy kicks in. Click4Assistance is one of those software solutions that can work from any device with a Google Chrome browser. This allows your team to work remotely without any obstacles, which is what your customers need in a crisis.
Increasing productivity while working remotely is a challenge, but it’s not impossible. The right software can be the answer for many organisations, small or large, but finding that software for customer service and marketing is not always simple. Luckily, Click4Assistance has over 15 years of experience finding solutions for customer service team challenges, such remote working, live chat integration and increasing efficiency and productivity through an improved workflow. By using Click4Assistance, your entire customer service team can work remotely, or in office, without any complications, as the sleek dashboard allows you to access your live chat integration, AI chatbot, video chat, social media integration and even your CRM integration all from one place. By not switching through applications to locate information, you can rest assured that your team is more productive and you won’t miss a message from customers as they are all in one place.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 08451235871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.