25 March 2021
The benefits of best live chat for your financial organisation
The best live chat software brings comprehensive and holistic benefits to any business, but for your financial organisation, the needs are often different. From increasing productivity and remote working to ensuring a high level of security, Click4Assistance’s best live chat software has a lot to offer.
Saving money comes in different ways, and one of those ways is through maximising your existing resources without increasing them. Software that provides a smoother, more efficient workflow for your customer service agents will do just that. The time saved by not having to search through multiple applications to find information, by just having exactly what the agent needs accessible right from their dashboard, is where your financial organisation can save money and maximise your customer service agents’ work loads. Best live chat, video chat, artificial intelligence chatbots, direct messages from WhatsApp and Facebook Messenger, and even your own CRM integrated, all available to your customer service agents when they need them.
Remote working, from anywhere
Our world is still unstable following the 2020 pandemic, and those who can work from home are doing the best they can with the resources they have access to. What if your financial organisation could offer a seamless experience of working from home without the struggles of a remote access system? What if it was exactly as they would work from the office? The Click4Assistance dashboard is seamlessly accessible from any laptop or desktop computer with a Chrome browser. Customer service agents working from home? Seamless access sorted.
Reduce your call volume
Providing an alternative communication channel that is much more convenient, such as Click4Assistance the best live chat, will naturally attract customers. With a reduced wait time, customers through live chat software can speak with one of your customer service agents much faster than waiting indefinitely in a telephone queue. This has a positive domino effect, since less people will be flooding your telephone lines, reducing the call volume and the queue, so both queues are faster with one simple addition of the best live chat. But the best part about live chat software is your customer service agents will be able to chat with multiple customers simultaneously, further increasing efficiency and allowing the team to speak with more people in a single day than ever before. So your call volume is reduced, your waiting queues are shorter, and your team can speak with more people in the same amount of, or less, time. That’s a massively cost effective productivity powerhouse!
Much more discreet
Any financial organisation knows that sometimes conversations have to be postponed because the customer is just not in a position that they can speak openly. This is where a text based communication channel, such as live chat for your website, can work wonders, since the customer only has to type, and can do so from any device that they feel more secure from prying eyes with. And should your customer service agents need to speak with the customer briefly, with Click4Assistance, they can simply tap a button and they are instantly connected via Click2Call, at no cost to the customer.
Like Fort Knox, but cooler
Security is a major focus for any business, but financial organisations, such as yourselves, must pay closer attention, since there will be private information being exchanged. Zero transatlantic data transfers means your data is protected under EU/UK data protection regulations. 256-bit encryption for data in transit ensures that your live conversations are as secure as a payment page, and with the entire Click4Assistance operation based in the UK, should you have any obstacles, someone will be there, right when you need them, so no more waiting for an overseas support desk to get back to you when they are open.
Click4Assistance, the best live chat money can buy
For over 15 years, Click4Assistance has been supporting financial organisations like yours with their customer service communication software solution, so it’s safe to say that their expertise makes them the top choice among the biggest organisations in the UK. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to make your financial agency more effective in 2020, give us a call on 08451 235 871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.