16 December 2020
The Ultimate Customer Service Christmas Wish List
Christmas is here! Along with our personal wish lists, everyone can relate to a work wish list to make their workflows and work days much more productive and efficient. Customer service agents know this feeling well, since they are unfortunately the more forgotten departments when companies internally update processes. However, customer service is customer facing, and it is important to ensure that your agents have everything they need to keep your customer service experience to an excellent standard. Without further ado, we bring to you… The Ultimate Customer Service Christmas Wish List!
Working from home or remotely
Non-essential workers got a taste of remote working this year, thanks to pandemic lockdowns. However, companies are finally seeing the benefits of remote working, and having staff members that are split between working in office and at home. For those who can work remotely, the idea of a physical office space is slowly diminishing, saving the company thousands in overheads. While some roles are difficult to remain permanently remote, others can be kept on a rotation, allowing employees to work from a safe distance and still meet requirements for meetings, deadlines and the like.
Whether you’re working from home, or working in the office, with Click4Assistance online chat software, your experience is completely seamless. Everything that your customer service agents need, they are able to access from any laptop or desktop computer with a Chrome browser, and the experience is the same, so their customised workflows will be the same. Live chat, video chat, Click2Call, direct messages from social media and even your own CRM integrated, all accessible from wherever they are, so your business’ customer service department can remain online, no matter what happens.
Click4Assistance online chat software instantly makes your customer service team more productive, in more ways than one. Live chat reduces your call volume, since customers have an alternative communication method that gives them more immediate response than telephone calls. Your agents can only speak with one person at a time over the phone, making live chat massively more productive since they can chat with multiple customers simultaneously.
The Click4Assistance dashboard is an instant productivity booster. Having everything they need in one place, saves your team the time previously spent looking through multiple applications for the information they needed. With their own customised workflows, Click4Assistance allows your agents to hide the distractions and only focus on the features and information they need right in front of them.
AI: what customer service dreams are made of
Automation is not new to the customer service world, but artificial intelligence can immediately boost your customer service team’s productivity. Imagine all of your website visitors immediately greeted and engaged, and assisted with any basic queries and navigation, without any human intervention. AI chatbots and formbots like Click4Assistance’s Artie and Coni allow your customer service team to focus on the more complex customer service queries, without having to deal with the simple basic questions such as contact information, locations and finding products. By using artificial intelligence like Artie and Coni, your customer service experience and satisfaction rates will instantly increase while your customer service agents productivity will skyrocket, while keeping your business’ overheads minimal. Artificial intelligence works 24/7, so they can tend to customers while your office is closed, and by making your agents’ workloads more efficient, they can maximise your team’s capacity.
Online chat software makes it happen
Click4Assistance has over 15 years of experience supporting businesses just like yours with the UK’s most robust online chat software solution. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 08451235871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.