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Vapourlites Using a Chat for Website Solution
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13 October 2016

Gemma Baker


Vapourlites Using a Chat for Website Solution

A recent video from the BBC stated that the use of electric cigarettes has increased. The reason they’ve decided to bring e-cigs to light is because a study stated they’re much safer than being addicted to nicotine. At least 9 million people in the world smoke and the reason they become ill is because of the toxins in the nicotine they’re addicted to. 

Smoking e-cigs have minimal risks if people are using it to help stop them smoking. There are around 2.6 million smokers in the UK and many young people are now experimenting with tobacco. Could this be a gateway to completely stop smoking?

Smokers who use electric cigarettes to help quit are more likely to succeed than those who use willpower alone, or buy nicotine replacement therapies such as patches or gum. Out of 6,000 smokers, a fifth had quit with the aid of electric cigarettes. A study says this is 60% higher than those who did not use the device.  

Click4Assistance Customer Vapourlites using Live Chat

Vapourlites are a key player in the e-cig market, providing electric cigarettes, plus accessories for 8 brands. The company has been recognised by the Guardian for their intent to help smokers quit with their electric cigarettes, and they have been using Click4Assistance chat for website software since October 2013 to help advise visitors to the website. Vapourlites’ is very popular; their chat button is seen over 10,000 times a day by visitors on the website.

Vapourlites stated that Click4Assistance live chat solution works great on their website and ensures they’re giving the great customer service their clients deserve!

Vapourlites support customers with chat for website software

Click4Assistance Helping Business to Community Organisations

Chat for website can benefit both the consumer and business, assisting businesses when dealing with enquiries from customers. Being snowed under with countless emails can be difficult and very stressful! And answering telephone calls is resource rich. Having live chat implemented allows representatives to help customers when they start a chat answering them instantly whilst still working.

Due to the text based communication, customers can click the chat button that presents a chat window, allowing them to type their message. Visitors to the website may feel more at ease with live chat, especially if they’ve not been in contact with the business before. Live chat is a simple and fast way of engaging with businesses. Representatives can carry on with work and simply pick up a chat when the twinkling alert sounds.

Businesses can convert sales, build relationships and gain customer retention. Offering great customer service leads to great customer feedback! Positivity spreads, so good experiences can bring more customers to a business.

For more information on how chat for website can benefit your business, contact our dedicated account managers today on 0845 123 5871 or email for a free information starter pack.

Author: Rae Boyling
Rae is the Marketing Assistant for UK live chat software provider, Click4Assistance. Rae produces content for articles appearing on the Click4Assistance website and email campaigns.


UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.


Live Chat Software Author


Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.


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Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.