Click4Assistance glyph Flower shape graphic Rectangle shape
08 January 2019 | 4298 views

Dental Organisations Improve Services with Web Chat Software

Dental Organisations Improve Services with Web Chat Software

We have spoken a lot regarding how the NHS and other healthcare organisations have been implementing web chat software to improve online services to patients, however, there is one area we are yet to cover; our teeth.

  • 1.74% of all British adults have had a tooth removed
  • 2.27% of people only visit their dentist when they have a problem
  • 14% of people are frightened to visit the dentist

Web chat software can help dental practices become more accessible, as individuals are able to easily ask questions and book appointments. When a chat is initiated the enquirer is instantly connected to a representative, allowing them to gain answers in real-time.

Rusthall Dental Practice

Rusthall Dental Practice uses web chat software to advise visitors

Rusthall Dental Practice is a family practice located in Kent. They implemented web chat software in early 2018 enabling individuals to gain advice regarding becoming a new patient, booking appointments including emergencies, treatment, payment plans, and general information.

Web chat reduces the impact on staff resources, as representatives are able to multitask with the instant communication channel. They can handle multiple chats simultaneously depending on the complexity of the enquiry or the speed of the typist. Or the advisor can handle a chat whilst seeing to the needs of the patients within the waiting room (signing them in, providing them with forms, booking next appointments etc.), something that would not be possible when dealing with a phone enquiry.

Denplan from Simplyhealth Professionals

Simplyhealth Professionals uses web chat software to advise patients

Simplyhealth Professionals are the UK’s leading dental plan specialists. They provide both patients and practice team members with private dental care. They also offer oral health advices, up-to-date dental knowledge and the latest innovative technologies.

As part of delivering these services to their customers and supporting them, Simplyhealth Professionals implemented web chat software several years ago. This allows individuals to gain accurate information and make informed decisions about their oral health.

Why Web Chat Software is Beneficial to Dental Organisations

Web chat software can increase enquiries for dental organisations as individuals prefer the instant communication channel over telephone and email as they receive a faster response.  This is more likely to increase the customer’s satisfaction and gives them a good expectation of the company before having further engagement, for example going to the dental practice.

The instant communication channel can not only save staff time with the ability to handle multiple chats simultaneously, but also can save organisations a considerable amount of money as fewer customer service representatives are required to manage incoming enquiries.

Multiple departments can be set up that enables the enquirer to select which team of specialists they need to speak with (booking an appointment, teeth whitening, hygienist etc.) Speaking with the correct experts straightaway allows the business and individual to save time as an accurate response will be provided quickly.

The Click4Assistance solution is fully customisable allowing patients and enquirers to use the chat service that has been designed to fit seamlessly with the dental organisation’s website. This provides them with confidence that they are speaking directly with representatives from the company rather than a third party.

Dental practices and organisations can continue providing a high standard of service as they digitalise their customer care, ensuring that they are accessible to their audience whist improving internal operations.

Click4Assistance has been providing web chat software to healthcare organisations for over 10 years. For more information on how live chat can benefit your company, contact our team on 01268 524628 or email theteam@click4assistance.co.uk

Popular Blogs

What countries use ChatGPT the most? 9 Oct 2024

What countries use ChatGPT the most?

Some countries use ChatGPT far more than others, but why? Discover the answer here.

Read more
Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support 10 Jan 2017

Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support

The tree is down. The turkey is well and truly stuffed and eaten. And normality has returned, that means we shop online 9 times a week on average! Having a smartphone or tablet handy has led to mobile traffic overtaking desktop for the first time. A major aspect of this was Black Friday and Cyber Monday. With UK online retailers having to take part in Black Friday or risk losing consumers to competitors, many shoppers took to their mobile and tablet to get the best deals.

Read more
How to Add Live Chat to my Website? Use a Live Chat Plug-in 5 Aug 2016

How to Add Live Chat to my Website? Use a Live Chat Plug-in

This article is part of a series that explains the various aspects when you are considering live chat for your website.  Whether your website has been built by your own developers, an outsourced development company, or you’re using a 3rd party solution such as WordPress at some point you will need to add a chat window plug-in.If your looking to add live support chat to your website, visit this link add live support chat to your website

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!