Share this live chat software article on facebook
Tweet this web chat software blog on twitter
Pin this blog on how to add live chat on websites within pintrest
Share this information regarding a live chat service on linked-in
Use google plus to share this news relating to live chat software
Dental Organisations Improve Services with Web Chat Software
DATE
This Live Chat Software Blog was Published On
TAGS
Associated Tags that are related to Web Chat Software
AUTHOR
The Author of this Live Chat Service Article
VIEWS
Number of views this blog has had

08 January 2019

Gemma Baker

1362

Dental Organisations Improve Services with Web Chat Software

We have spoken a lot regarding how the NHS and other healthcare organisations have been implementing web chat software to improve online services to patients, however, there is one area we are yet to cover; our teeth.


  • 1.74% of all British adults have had a tooth removed
  • 2.27% of people only visit their dentist when they have a problem
  • 14% of people are frightened to visit the dentist

Web chat software can help dental practices become more accessible, as individuals are able to easily ask questions and book appointments. When a chat is initiated the enquirer is instantly connected to a representative, allowing them to gain answers in real-time.

Rusthall Dental Practice

Rusthall Dental Practice uses web chat software to advise visitors

Rusthall Dental Practice is a family practice located in Kent. They implemented web chat software in early 2018 enabling individuals to gain advice regarding becoming a new patient, booking appointments including emergencies, treatment, payment plans, and general information.

Web chat reduces the impact on staff resources, as representatives are able to multitask with the instant communication channel. They can handle multiple chats simultaneously depending on the complexity of the enquiry or the speed of the typist. Or the advisor can handle a chat whilst seeing to the needs of the patients within the waiting room (signing them in, providing them with forms, booking next appointments etc.), something that would not be possible when dealing with a phone enquiry.

Denplan from Simplyhealth Professionals

Simplyhealth Professionals uses web chat software to advise patients

Simplyhealth Professionals are the UK’s leading dental plan specialists. They provide both patients and practice team members with private dental care. They also offer oral health advices, up-to-date dental knowledge and the latest innovative technologies.

As part of delivering these services to their customers and supporting them, Simplyhealth Professionals implemented web chat software several years ago. This allows individuals to gain accurate information and make informed decisions about their oral health.

Why Web Chat Software is Beneficial to Dental Organisations

Web chat software can increase enquiries for dental organisations as individuals prefer the instant communication channel over telephone and email as they receive a faster response.  This is more likely to increase the customer’s satisfaction and gives them a good expectation of the company before having further engagement, for example going to the dental practice.

The instant communication channel can not only save staff time with the ability to handle multiple chats simultaneously, but also can save organisations a considerable amount of money as fewer customer service representatives are required to manage incoming enquiries.

Multiple departments can be set up that enables the enquirer to select which team of specialists they need to speak with (booking an appointment, teeth whitening, hygienist etc.) Speaking with the correct experts straightaway allows the business and individual to save time as an accurate response will be provided quickly.

The Click4Assistance solution is fully customisable allowing patients and enquirers to use the chat service that has been designed to fit seamlessly with the dental organisation’s website. This provides them with confidence that they are speaking directly with representatives from the company rather than a third party.

Dental practices and organisations can continue providing a high standard of service as they digitalise their customer care, ensuring that they are accessible to their audience whist improving internal operations.

Click4Assistance has been providing web chat software to healthcare organisations for over 10 years. For more information on how live chat can benefit your company, contact our team on 01268 524628 or email theteam@click4assistance.co.uk



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.