13 May 2021
What happens when your charity’s customer service is offline?
We do not live in an offline world anymore. Gone are the days when at 5pm you could leave the office, and your time belonged to you and just you. You didn’t have a mobile phone where people could ring, ping and ding at any time, and if your office needed you, well, they had to wait until Monday, because work can wait. Today, everything is needed… now. It’s hard to imagine life without a smartphone, or the internet. Work, socialising and downtime all blend into one giant blur. There is no real closing time any more, not while everyone is still connected and online 24/7.
There are fantastic benefits to everything being online, all the time. Our access to information alone is mind-blowing. Imagine not having access to Wikipedia and having to visit the local library to find the information you need, being restricted to 8am to 4pm. The internet has brought information and people together in ways like never before. When you have a problem, you can easily find a solution, either by asking peers on social media, running a quick Google search or contacting an organisation directly. What happens when someone asks your charity for information or help? What happens when you’re offline?
Organisations today cannot limit themselves only to communicating 9am to 5pm, but unless they can financially afford to have a team online all the time to speak with incoming website visitors and reply to social media messages, they don’t really have much of a choice. While team members and volunteers will reply when and if they can, sometimes, that is just not enough. There will always be someone who needs assistance or wants to give assistance at a time when the entire team is unavailable. This is where Click4Assistance can offer some support.
Live chat for websites allows your website visitors to engage with your team from the convenience of your website. It massively reduces your call volume almost instantly and provides a much shorter queue time, if any at all, since your customer service agents can chat with multiple people at a time with live chat, unlike with telephone calls that are time consuming and strictly one on one. The first natural step is a live chat for websites.
Artie and Coni, Click4Assistance’s AI chatbot and formbot, can offer the next level of communication for your charity: automation. With these savvy chatbots, your charity will immediately become an online all the time hub, since Artie and Coni are available 24/7, no matter what day or time it is. Neither get sick or require sleep and can respond to an unlimited number of website visitors simultaneously, making them your most efficient customer service team members.
Imagine your entire customer service frontline managed automatically without any human intervention, unless a chat is transferred to one of your human customer service agents. That reduces your need for a round the clock team, while keeping your charity online even when you’re shut. Allow your website visitors to get the help they need without needing a massive team. It’s time to deploy Click4Assistance’s cost effective suite of sensational software solutions!
Who is Click4Assistance?
Click4Assistance is the top live chat for websites in the UK and has been supporting charities like yours for over 15 years. With their entire suite of software solutions, your charity will be covered for nearly every form of customer service communication: live chat for websites, video chat, Click2Call, and even direct messages from WhatsApp and Facebook Messenger. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your charity’s impact for 2020, give us a call on 0845 123 5871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.