20 October 2020
Can your housing association reach more people?
Housing associations communicate with a lot of people, so finding the most efficient way of productively managing this communication is really important. But can your housing association do better? Can you become more productive and effective? Is your customer service team losing time searching through applications to find messages? Could you reach more people? Is your team using the right channels? These are questions that the best live chat can be the answer to.
Your customer service team could be much more productive if they were using the best live chat software in the UK market, Click4Assistance. With a full customisable dashboard, Click4Assistance gives your customer service team all the tools they need, right where they need it, and full personalisation gives them the power to focus on what’s important to the task at hand and hide the distractions. This instantly makes them more productive.
For the last decade, social media has taken the world by storm, forcing organisations to join the ranks if they want to reach more people. But as a housing association, you already have a lot of incoming communication, so how do you balance social media direct messages from Facebook Messenger and WhatsApp with your daily workflow. This is how Click4Assistance can help you, since everything is all in one place.
Social media direct messaging will immediately allow your housing association to reach and connect with more people, while providing a more familiar and widely used platform for communication. Not only will this encourage more people to communicate and open the door for many new customers, but you will find that your existing customers will become more open to reaching out, further deepening your relationships with them. Everyone uses social media, so shouldn’t your housing association level up the engagement and get one-on-one with your customers?
The magic of Click4Assistance isn’t just in the productivity it can provide to your customer service team, but also in the powerful artificial intelligence that can skyrocket your team’s efficiency. What if your live chat and social media direct messages were all automatically engaged, removing that responsibility from your team? Artie and Coni can give your team a hand, no matter what time or day it is or how many people are online; their superpowers allow them to speak with an unlimited number of people simultaneously, making them the most efficient team members your housing association will have.
Remote working has become a mainstay in our employment structure since the beginning of the pandemic lockdowns. Going back out to work for many meant part-time hours and staff rotating on remote working “shifts”. Click4Assistance was built with this in mind, allowing access to the full suite from any laptop or computer with a Chrome browser. The best live chat, video chat, social media direct messages, AI chat and form bot, and even your own CRM integrated, all in one place and remotely accessible from any laptop or computer with a Chrome browser. So your customer service team is online, no matter what’s happening in the world.
Click4Assistance has been working with housing associations like yours for over 15 years. Finding customer service software solutions, while providing a robust platform has become their signature in the market. Completely GDPR compliant with no transatlantic data transfers, Click4Assistance users do not have to worry about data protection and privacy. As the most secure live chat software in the UK market, Click4Assistance offers 256-bit encryption for data in-transit, guaranteeing your live conversations are safe and secure no matter where they are accessed from.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to make your housing authority more effective in 2020, give us a call on 08451235871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.