26 August 2020
It’s an absolute marvel to see how well communication has evolved over the last thirty years. We have come from the telegraph to the internet, from delivering messages on horseback and taking days or weeks to receive a reply, to sending an instant message for an instant reply. When you take a step back and look at how far we have come with communication technology, it leaves a sense of awe and gratitude for all the intelligence and creativity that went into developing new inventions and pushing the boundaries on what existed. Those pioneers had to really think outside of the box and imagine a world with wireless communication, while they sketched their ideas under the light of a petrol lamp or candle. It’s truly amazing what our ancestors have built, and we are all eagerly looking forward to the future where communication technology takes us to another era.
Storytelling plays a much larger role in our communication than we think. Through telling stories, we have passed down vital information for survival for thousands of years and today, we use that information to share knowledge, educate and entertain. Without our ability to tell stories, communication would have never developed the way it has. Take this article you are reading as an example, without a story or an objective, such as the spread of knowledge, this article simply would not exist, and neither would any of your favourite books, films or even songs. It started as early as neanderthals and has been passed down, generation after generation to us.
When we reflect on our early days of cave drawings, we can see how our ancestors illustrated the dangers of their world through visual representations. We are primarily visual communicators, even though we use verbal communication a fair bit. We absorb vital information like body language and facial expressions of other people and other species around us; it’s how we could tell whether another animal or rival would be a threat or not. That visual communication evolved with us, and as technology advanced, we were able to bridge the continents and bring the world closer together with video calling.
Through software like Skype, FaceTime and Click4Assistance, video calling has become a staple of every day life, allowing those who live and work remotely to stay connected to loved ones and work. Across the world, teams stayed connected remotely with video calling to keep businesses moving in light of the pandemic lockdowns, allowing commerce for some industries to stay online wherever possible, saving as many jobs as possible and maintaining momentum on key industries.
While video calling is the real communication marvel, text communication has evolved incredibly from telegraph to instant messaging. Really, telegraphs were the SMS of those days. It’s amazing how well we have transitioned from hand-written letters of the 1800s bearing wax seals to confirm the authenticity of the sender, to the speed at which we communicate today. Imagine having to send an email to confirm a business deal, and it taking days or weeks to arrive. The world must have been much slower, since communication is what really drives innovation forward.
Communication isn’t just about text, audio or video, it’s the most fundamental thing for us as human beings. It brings us together, drives us apart, evolves with us as technology advances and we will continue to push the boundaries of what we can accomplish through evolving our methods of communication. Security has become a hot corner for communication, thus encryption was brought to the commercial and domestic markets. Smaller developments in technology and society will continue to have a positive impact on the way we manage communication in general, and between companies and their customers.
About the UK’s best chat integration
Click4Assistance is the market’s leading chat integration, with over 15 years of experience across a multitude of industries, including organisations just like yours. We are trailblazers of the customer service communication solutions of today and continue to push the boundaries on customer service efficiency, productivity and experience.
Built remote working ready, your customer service team can access live chat, video chat, AI chatbots, social media direct messages, your own integrated CRM and more, from any laptop or desktop computer that has a Chrome browser. The Click4Assistance dashboard is completely customisable as well, giving the power of personal productivity to your customer service team, so they can increase their focus and hide the distractions. Having everything they need to get the job done in one place, rather than flipping through multiple applications, further increases their productivity. It’s an efficiency and productivity powerhouse for customer service!
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 08451235871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.