Click4Assistance glyph Flower shape graphic Rectangle shape
01 September 2020 | 2802 views

Communicate more effectively with your students

Communicate more effectively with your students

Universities have an interesting variety of students, who vary in age, background and culture, providing a melting pot of people to communicate with. While this sounds exciting, they have to manage communication with thousands of students, and prospective students. This can make keeping up with communication and student notes challenging, since the communication does not always go through the same channels. Students, active and prospective, use a multitude of methods of communication, varying from digital to analog, from telephone calls and fax to emails and instant messaging. Think of your student services department having to juggle all of these responsibilities and maintain momentum with communication while keeping student notes up to date.

Social media has completely changed the way we communicate as a species. The world now speaks with each other on a much more intimate platform than ever before. This has been the driving factor behind distance learning and global commerce. With the world being so easily connected, students from anywhere in the world can now get in touch, in real time, through the internet and possibly get responses faster than ever. 30 years ago, a family who wanted to send their kids to another country for education had to wait weeks for a response on an exploratory query via post, or sometimes had to wait for a university representative to be in their area if they could not be reached through telephone. It was not as simple as today when you can send a message through Facebook Messenger or WhatsApp and get a response in hours, sometimes minutes.

These changes have paved the way for immediacy and everything is measured and expected by that standard. This also impacts time, as we are no longer the typical 9 to 5 world of 30 years ago. Business is now conducted 24 hours a day, and thanks to the communication enhancements that technological advancement has provided, we are able to work from anywhere at any time to support this new non-stop world we live in. Students work at strange hours, since they are in classes during the day and not every one has the option to contact their teachers or your university’s student services during office hours. As a result, many send in messages and emails, only to get a response the following work day, or sometimes your student team will respond in their personal time, especially with social media direct messages and emails, just to keep on top of the work load.

Click4Assistance provide chat box for website for universities.

What if there was a way that all the messages from your university’s live chat box for website and social media direct messaging could be responded to immediately, no matter what time or day it was? What if your students could reach your team at midnight, and possibly get the answers they need? With an artificial intelligence chat or form bot, such as Click4Assistance’s Artie or Coni respectively, your website visitors and students can get an immediate response, have basic questions answered and receive the assistance they need, without any human intervention. If a student will have to miss their class the following morning, or needs some assistance with his or her schedule, Artie or Coni can easily help them. Should they have a query or need support with class recommendations, that’s also something that Artie and Coni can assist with. Click4Assistance allows your student services team to focus on the more complicated requests and allows the software to do the heavy lifting.

The icing on the cake is really the full suite available from any laptop or computer with a Chrome browser on Click4Assistance’s fully customisable dashboard, allowing your team to hide the distractions and focus on what they really need to. Having live chat box for website, video chat, social media direct messaging, artificial intelligence and even your own CRM integrated, all in one place is an instant productivity boost. It’s as secure as a payment page, with encryption for data in transit and stored, so you do not have to worry about any digital eavesdropping with your conversations.

With over 15 years of experience with universities just like yours, Click4Assistance is the market leader in communication software solutions. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your universities’ productivity for 2020, give us a call on 08451235871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it workstry a demo, or better yet, try Click4Assistance completely free for 21 days.

Popular Blogs

Click4Assistance Releases Mobile-Friendly Live Chat Software 7 May 2014

Click4Assistance Releases Mobile-Friendly Live Chat Software

Following the server migration and Heartbleed announcement in April the Click4Assistance team is once again focused on enhancing UK’s favourite live chat software. 

Read more
Card One Banking’s Success with Live Chat on Website 17 Nov 2016

Card One Banking’s Success with Live Chat on Website

Card One Banking is an independent company that has provided current accounts and payment services since 2007. 

Read more
Accessibility in Live Chat Integration 15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!