Browse hundreds of frequently asked questions covering Click4Assistance features, Live Chat, AI Agents, integrations, security and customer engagement solutions.

Find answers quickly by selecting a category below. Our knowledge base covers everything from setup and configuration to advanced features and integrations.
Company information, platform features, hosting and licensing.
Browse FAQs →Live Chat setup, departments, routing and visitor engagement.
Browse FAQs →AI Agent setup, knowledge sources, actions and escalations.
Browse FAQs →Build customer journeys, automate workflows and improve efficiency.
Browse FAQs →Manage WhatsApp, Facebook Messenger, SMS and other channels.
Browse FAQs →Video chat, screen sharing, co-browsing and collaboration tools.
Browse FAQs →GDPR, encryption, compliance standards and data protection.
Browse FAQs →CRMs, CMS platforms, APIs, webhooks and third-party software.
Browse FAQs →Dashboards, reports and performance insights.
Browse FAQs →Healthcare, finance, education, retail and other industries.
Browse FAQs →User Management, routing, experiences, chat windows & branding.
Browse FAQs →Creating & managing, training AI Agents and best practices.
Browse FAQs →Website integration, business systems and API integrations.
Browse FAQs →Implementation, deployment, onboarding and best practices.
Browse FAQs →Customer engagement best practices, AI optimisation and continuous improvement.
Browse FAQs →Customer journeys, use cases and best practices.
Browse FAQs →AI deployment, implementation, optimisation and best practices.
Browse FAQs →Schedule a demo with our experts and explore the power of live chat and AI-driven engagement tools tailored to your business.
