15 October 2020
How can your charity save time during busy periods?
Charities normally are strapped for cash, so saving time and becoming more efficient is key to keeping their overheads as low as possible. Fundraising can be difficult, and ideally, you’d like as much of those funds to go to the people in need. But like any organisation, charities also have busy periods relative to the space in which they operate. For instance, a charity that focuses on providing food and shelter for those who are homeless will experience a spike during the colder months, which means that they need to ensure fundraising is continuous throughout the season, increase their volunteer base as much as possible, and keep their in-house staff to a minimum without creating a massive internal strain. Charities have to spin a lot of plates and keep the show rolling on a shoestring budget without causing internal collapse; that’s an incredible feat to achieve.
How can automation help?
Charities speak with a lot of people on a daily basis, so it’s important that they are able to keep abreast on communication, no matter what day or time it is. However, most charities cannot afford to have someone online to respond 24/7, which is where Click4Assistance comes into save the day. With our solution including artificial intelligence, your charity’s website can easily become an always online support device for patrons and benefactors. Coni can collect vital information from your website visitors and forward it to your customer service team, while Artie can answer basic questions, provide simple advice and engage every incoming website visitor, ensuring your customer service team only intervene when necessary. The amazing thing is that they are not only for your live chat for small business but also for your social media direct messages, so your website, Facebook Messenger and WhatsApp are all online, active and responsive, no matter what day or time it is.
Coni can, through a series of questions, collect information such as who the website visitor is, whether they are an interested patron or benefactor, how they want to help or what help they need, and how best to get in contact with them. For instance, if a website visitor is someone who needs assistance as they have been recently made homeless, Coni can find out where they are, what’s their exact current situation, request their contact information and provide them instantly with some locations nearby, if your human team is offline. This information will be transferred to the team, so that they can follow up the next day. This person was helped, even though your team was offline - and that is the ideal situation for all charities.
How else can Click4Assistance’s live chat for small business help?
With everything in one place, your charity’s customer service team can easily access live chat, video chat, social media messages, Click2Call, and so much more, from the dashboard. It’s completely customisable as well, allowing them to focus on what’s important and hide what they don’t need. Click4Assistance is built remote working ready so your customer service team can access the dashboard from any laptop or computer that has a Chrome browser, and with 256-bit encryption for data in transit, your live conversations are safe and encrypted no matter where your team are working from.
Making your team as efficient as possible is one of the keys of maintaining a lean bottom line, giving your charity more funds to help those in need. Click4Assistance, the best live chat for small business and charities, can instantly make your customer service team into a productivity powerhouse for less than the cost of a full time customer service agent. Efficiency, productivity powerhouse, assistance 24/7 and cost savings? Sounds like a bargain!
Click4Assistance has been supporting charities just like yours for over 15 years with incredible success. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your charity’s impact for 2020, give us a call on 0845 123 5871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.