How you can help support your clients during the Christmas rush

Christmas is here and so is the insane rush that comes with it with many organisations silently cringe at the thought of the incoming surge. While it is usually their most profitable time of the year, customer service departments are often overwhelmed by the flood of incoming messages about customers’ delivery updates, speedy returns or pre-sale questions. It’s a difficult time of year to remain productive, but there is a solution that will help your clients while generating revenue for your business simultaneously.

Click4Assistance is a full service customer service solution, giving your clients’ customer service departments a boost with their communications and productivity. Unlike most customer service solutions, Click4Assistance gives your clients multiple methods of customer communication, instantly making them more inclusive to those with communication difficulties, and giving their customers communication alternatives, while sharpening your clients’ competitive edges.

Web chat software for better productivity

Web chat software is indisputably one of the most effective ways to boost your clients’ customer service productivity. Your clients’ customer service teams will experience much more efficient workflows, allowing them to work faster. By adding live chat software to your clients’ customer service arsenal, their satisfaction rates will skyrocket while their call volume will decrease, further improving their service quality and reducing their agents’ time spent on the phone. With web chat software, your clients’ customer service agents can speak with multiple customers simultaneously, making them much more efficient than with phone calls alone. Your clients’ customers will also notice the reduced wait time during a busy period, favourably improving their customer service experience.

Artificial intelligence for web chat software automation

There is no doubt that automation can save time, but what about using it with web chat software? Imagine all of your customers being engaged as soon as they sent a message, regardless of day or time? That can instantly improve their customer service experience, while also reducing the work strain on the customer service agents. Artie and Coni are designed for just that. Artie can immediately engage all your clients’ website visitors immediately, answer basic questions, help with navigation and more. Coni is an expert in finding the right product or service for website visitors through a series of questions on her conversational interface. Both artificial intelligence bots take the heavy lifting from the customer service agents, while providing them with data procured by the AI bots should the customer be transferred for human intervention. Together, they save customer service teams thousands of hours a year.

Dashboard for remote working

Another surefire way to support your clients’ customer service needs this Christmas is to help them set up remote working. Click4Assistance’s dashboard was built with seamless remote working, allowing your clients to expand their customer service team temporarily without any of the normal overheads involved, such as office space and equipment. Their team can access Click4Assistance’s full suite right from their dashboard from any laptop or desktop computer with a Chrome browser. 256-bit encryption for data in transit ensures live conversations are safe, whether your clients’ agents are working in the office or from home.

Click4Assistance, the best web chat software

With over 15 years of experience, Click4Assistance is uniquely positioned to support agencies, like yours, and your clients. The full suite of customer service solutions paired with state of the art security are unrivalled. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution and best live chat provider, to make your clients more efficient and productive for 2020, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.

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