24 March 2021
Is your business remote capable yet?
Surprisingly, after the events of the past year, a large number of businesses are not capable of working remotely, despite the obvious need for businesses to digitally transform into remote working hubs in the event of a disaster or crisis. While many remote working solutions have a higher capital cost, the long term benefits of being able to work remotely are worth it. The 2020 pandemic-induced economic crash caused many businesses, small and large, to close, some of them permanently as they were unable to recover. Some business models do not always lend to remote working, such as those in the hospitality and travel sectors, but many operations can be performed remotely as long as the right solution is in place.
Your customer service, sales and marketing can mostly be run remotely, with your customer service agents able to work entirely remotely with Click4Assistance’s live chat integration. This can massively improve your business, but with the additional benefits of Click4Assistance, such as artificial intelligence chatbots, your business can also improve its customer service efficiency and experience simultaneously. It’s a win-win situation for your business, while remaining cost effective. Here is how Click4Assistance can support your business’s remote working endeavours.
Everything in one place, seamlessly accessible from anywhere
With Click4Assistance’s fully customisable dashboard, your customer service agents can find everything they need in one place, massively improving their productivity. No more searching through multiple applications for the information they need or struggling to find the message they need to reply to. With everything integrated into one space, such as live chat integration, video chat, Click2Call, social media direct messages, artificial intelligence chatbots and even your own CRM integrated, your customer service agents can access everything they need, seamlessly, from any laptop or desktop computer with a Chrome browser, just as they would from the office.
Reduce that call volume
One of the biggest benefits of live chat integration is the immediate call volume reduction. By providing your customers with a communication alternative, many of your customers will instantly gravitate towards the live chat integration than sit in an indefinite telephone queue, instantly reducing the number of calls your business receives and how long customers need to wait in the queue, greatly improving your customer service experience.
Online and available, even while you sleep
Wouldn’t that be great: a team of customer service agents, responding to incoming messages from customers outside of your typical business hours, even while you and your team are asleep? What about someone whose entire job is to engage every single website visitor no matter what time or day it is, or how many people are online? Sounds like an insurmountable task, but not for Click4Assistance’s Artie and Coni, both of whom work around the clock without any downtime, holiday or sick days. They are the most efficient and cost effective members of your remote working customer service team. No matter what happens, someone will always be available to greet incoming website visitors, answer basic questions, and assist with navigation and sales on your website. Pairing Click4Assistance’s AI chatbots with a live chat integration makes remote working for customer service a snap.
Click4Assistance’s chat integration security level: max
Click4Assistance has been supporting businesses like yours for over 15 years. In that time, they have developed their chat integration software solution with some of the most robust security standards. 256-bit encryption for data in transit ensures that your live conversations are as secure as a payment page, and your data is securely stored in the UK, so no transatlantic data transfers, and your data is protected under EU data protection regulations. This makes Click4Assistance the most secure live chat integration software in the UK market.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2021, give us a call on 0845 123 5871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.