Click4Assistance glyph Flower shape graphic Rectangle shape
21 September 2017 | 5155 views

It’s Beginning to Look a Lot Like…

It’s Beginning to Look a Lot Like…

Ok, we know its September but if Selfridges can open their Christmas store in July and the Supermarkets can display Christmas stock as soon as the kids returned to school, we thought it was best to discuss how local authorities can prepare for the festive period in plenty of time.

It’s not like we are forcing a Santa hat on your head and a mince pie in your hand! It’s just a little bit of information to ensure your residents do not get caught out by the bank holidays and your council is prepared to deal with additional questions, such as parking charges and change in waste disposal dates.

‘Experiences’ by Click4Assistance provides communication tools for your website that many councils across the UK have implemented, to keep a high level of service to their residents whilst reducing their resources. The tools can be optimised all year round however during the festive period some of the tools are particularly useful to help with extra enquiries.

Live Chat

Live Chat for Website Prechat form

Live chat for website is an instant communication channel that connects your residents and representatives in real time via text based messages. Operators can handle more than one enquiry at a time depending on the how complex the query is and how fast the visitor responds. It can reduce the impact on the phone lines as they can answer more residents’ questions in a shorter amount of time.

When your operators are unavailable to take chats, whether that’s because they are on a break or it is out of hours, the chat button will present in its offline status. This allows your council to continue gathering resident enquiries, which is particularly useful over the festive period due to absences and closure of the council over Christmas, enabling your representatives to pick up the enquiries at their convenience. Alternatively, the offline form can be customised to present important information, such as emergency contact numbers or links to specific pages on their website etc.

Promotions

Promotions are images that display your important information and latest news directly in front of your website visitors. They contain a URL that when clicked upon, the visitor is navigated to the related page.

Amongst the holidays many residents will have questions about parking at local shopping centres during peak times or about changes to their waste disposal days. Displaying Promotions in front of your visitors encourages self-help, as they are redirected to the information regarding changes during Christmas. This reduces the extra amount of enquiries that would typically congest your phone lines and email inboxes.

Why is Click4Assistance a Preferred Supplier?

Click4Assistance is a UK based provider and offers a cost effective communication channel for Local Authorities. The cost of adding ‘Experiences’ often does not require a lengthy tender process and can be implemented through your small contract procurement procedures making it easy to implement. 

Data is stored within the UK and chats transmitted through the Click4Assistance system are encrypted to the same high level as you would expect from a payment page. We provide you with your own dedicated account manager and technical engineer ensuring your council is supported throughout your entire implementation.

These are just some of the reasons alongside the resilient solution, that Click4Assistance has strong partnerships with organisations such as Capita and Civica who deliver services to local authorities, as well as many councils across the UK including Sunderland City, Buckinghamshire County and Shepway District.

Click4Assistance has been providing live chat for website software to councils across the UK for over 10 years. For more information on how your council can add live chat in time for the festive period, call our local authority co-ordinator on 01268 524628 or email theteam@click4assistance.co.uk.

Author Photo
Author: Gemma Baker
Gemma is the Marketing Executive for UK live chat software provider, Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.

Popular Blogs

Live Chat Software for Charities – Reaching out to those who need help 16 Sep 2015

Live Chat Software for Charities – Reaching out to those who need help

Charities are using Live chat software to help people in difficult situations, by offering secure advisory services through live chat rather than normal means of communication such as phone or email.

Read more
Large Insurance Firm Implements Live Chat for Web 24 Aug 2016

Large Insurance Firm Implements Live Chat for Web

One Call Direct compares car, home, van and travel insurance from a panel of trusted insurance brands. They also offer many other insurance products and services including breakdown, short term and learner driver insurance.

Read more
Norfolk County Council Offers Chat as Another Contact Method for Residents 7 Jun 2018

Norfolk County Council Offers Chat as Another Contact Method for Residents

Norfolk County Council approached Click4Assistance in March 2017 with their requirements to add chat to website. After going through the procurement process, a few organisational shifts in project managers and tweaks to their chat configuration, the Council was ready to unveil their new communication channel to residents in January 2018.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!