06 January 2021
Happy New Year! Welcome to 2021!
It’s crazy isn’t it, a new year. 2020 has flown by with such fury that has left many wondering where the year went. But now that we’re here, it’s time to start the year right, especially where your business is concerned. 2020 was littered with lockdowns and panic, causing a lot of disruption and resulting in a fair amount of unavoidable downtime. Has your business put enough measures in place to ensure that your business’s customer service team remains online and can access their information securely and seamlessly with no downtime? Have you also ensured that they are operating at peak productivity with a top class solution that will not let you down when you need it most? It’s time to level up, for 2021!
Emails and phone calls are still among every business’s customer communication ammunition, but customers have evolved to use instant messaging and social media to reach out to businesses, no matter how large or small they are. We have become a world where customers influence what businesses do and what digital platforms they adopt, leading to a highly competitive market where customer service standards must be nothing but excellent. Social media has become the conduit for word of mouth, with every positive and negative experience with a brand being reported by the customer for the world to see. If your business is not paying attention, you could be losing business through those cracks.
A live chat website allows your customers to communicate directly with you on a familiar platform of immediacy that they have grown to appreciate, and demand. We live in an instant world: instant coffee, instant dinner, instant communication, instant replies. Customers prefer instant messenger to telephone queues, since one is immediate and the other has a queue (usually with horrible hold music) of indefinite length. Customers prefer online web chat since they are able to garner a quick response, with a communication channel that does not disrupt their day. With live chat your customers can send a message to your customer service team while they are at work, or on a break, without it being obvious or risking being reprimanded for being too long on the phone.
For this instant world of communication, you also have instant replies. This is where Click4Assistance’s artificial intelligence chatbot and formbot can support your business’s customer service team. They are always online and always available to chat with your website visitors, making them your most productive team members. By greeting every website visitor, helping with navigation and assisting with pre-sales questions, cross-selling and up-selling, your AI customer service team can immediately raise the standard of your customer service experience. With Artie and Coni, your website visitors will always have someone available to answer their questions no matter what time or day it is, and with instant greetings, all of your website visitors are immediately engaged with, increasing your potential revenue.
Ensuring you have no downtime while working remotely is key to maintaining this customer service experience we have now built together. Click4Assistance’s dashboard gives your customer service team access to everything they need in one place: live chat, video chat, Click2Call, social media direct messages and even your own CRM integrated. It can be accessed from any laptop or desktop computer with a Chrome browser, and with 256-bit encryption your live conversations with your customers are as safe as a payment page, whether it’s accessed at the office or at home. This seamless experience, paired with artificial intelligence, will ensure that your business’s customer service team experiences no outages or downtime should we experience another crisis.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2021, give us a call on 0845 123 5871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.