13 January 2021
Customer Service Tips for 2021
Customer service has long been a department full of micro-responsibilities and multi-tasking. It has never been a role for the faint at heart. Click4Assistance was built for those customer service agents who are ready to level up their productivity game and improve their customer experience.
Here is a list of helpful customer service tips to level up your game for 2021:
The best thing you can do for your customer service is to look at their workflow. Are they using multiple applications that they have to flick through to find the information they need? Are they able to easily update customer notes and find incoming messages from different platforms with ease? It’s important for you to be efficient if you’re working around the clock and helping multiple people. This is where Click4Assistance’s integrated dashboard would be helpful. With everything available in one window and seamlessly accessible from any computer with a Chrome browser, this is one of the easiest ways to boost your productivity.
Automated Customer Service
This is the age of the robots! There is so much to do for customer service ,and the world of immediate responsiveness has driven us all into this impossible need to maintain instant engagement. Human interaction has its limitations with speed and quantity. Artificial intelligence chatbots do not have these limitations, and can keep your engagement going no matter what time or day it is. They can greet an unlimited number of website visitors simultaneously, while answering basic questions and assisting with navigation and sales, all without human intervention, making them the most efficient customer service team members.
More live chat, less call volume
Telephone calls have their place in the communication world, but it is becoming more frustrating to wait on hold indefinitely, while there are faster alternatives, such as live chat for your website. By deploying a live chat on your website, your customers will increasingly adopt this channel of communications, vastly reducing your call volume and your call waiting time, improving your customer service overall. Additionally, with live chat software, your customer service members can easily chat with multiple people at a time, instantly making live chat more productive than phone calls.
Video chat is the way forward for many, since it encourages social interaction without any of the traditional inconveniences of appointments and meetings. With video chat, those who have difficulties with mobility, have jobs with tight time restrictions, live in lower income situations or face challenges with face to face meetings, are all given an alternative that works well for their challenges, increasing the likelihood of meeting attendance. Customers can meet with your team from the comfort of their homes, without any additional cost to them on their WiFi network, making it a popular choice of appointment communication, as long as a physical presence is not required. This is also a massive time saver for your customers and will improve the entire customer service experience.
Customer service is evolving, and it’s time that your business evolves with it to maintain efficiency in our fast-paced world. It’s easy to dismiss certain communication channels as “fads”, however, many, such as social media networking, have stayed, changing our world forever.
Click4Assistance is equipped to help your business transition into the digital age and level up your customer service department. With over 15 years of experience of supporting businesses just like yours, Click4Assistance is the best live chat for your website, giving your customer service agents more choice than any other option, while maintaining the highest possible security standards available. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2021, give us a call on 0845 123 5871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.