05 December 2023
12 days of Click-mas: 12 industries that can benefit from web chat
Christmas is coming early this year for industries that use Click4Assistance’s web chat tools to drive productivity and improve customer service.
Forget partridges in pear trees. Click4Assistance’s web chat gives businesses apps that help them connect with customers and convert more leads.
But which industries will benefit the most from learning how to set up live chat on website? Let’s find out.
First up are SMEs. Live chat benefits these businesses by helping them reduce cart abandonment and driving more sales. Chat software boosts customer satisfaction by making customer communication straightforward.
Next are auto traders. Live chat helps them to entice customers through the door and gets them to take the next step. Click4Assistance makes customers more than four times as likely to purchase by building trust.
Contact centres also stand to benefit from Click4Assistance live chat tools. Reps can hold multiple text chats with customers simultaneously, enhancing productivity and reducing wait times.
Housing Associations are another group of organisations that benefit from live chat. Proper implementation helps them respond rapidly to tenant applications, rent enquiries, and repair requests.
Corporate organisations are the fifth group that benefit from comprehensive web chat solutions. Chat provides customers with an alternative communication channel besides the phone, improving customer service. Plus, Click4Assistance’s solution abides by international security standards, such as ISO 9001, ensuring data remains private.
Insurance firms experience high call volumes due to the nature of their businesses. As such, they are another industry that stands to benefit substantially from web chat. Companies can respond more rapidly to claims by assigning multiple conversations to individual agents.
Healthcare providers such as NHS Trusts can also use Click4Assistance’s web chat solutions to make Christmas come early. Tools help doctors, medics, and admin staff communicate with patients online when arranging appointments or confirming details.
Web chat helps local authorities with intelligent chat routing for improved efficiency. Click4Assistance’s solutions are registered with GCloud, making procurement straightforward. Councils can efficiently answer questions about parking permit renewals, waste collection, and blue badge applications.
Another industry that stands to benefit is the public sector. Click4Assistance’s web chat can help to increase online transactions, reduce resource costs, and improve communication between various stakeholders. Many departments are already using our services as part of their digital transformation initiatives.
Retailers and ecommerce can leverage Click4Assistance’s web chat solutions to drive conversions. Reps can help firms overcome customer pain points in real time, encouraging sales and avoiding cart abandonment issues by boosting trust.
Live chat from Click4Assistance also helps travel agencies thrive in a competitive industry. Reps can supercharge digital engagement and break the buying cycle, enticing customers to commit to holiday packages and deals.
Finally, Click4Assistance’s web chat solutions can streamline university administration. Administrators can respond to application questions and queries online during peak times, reducing time-consuming reliance on telephone calls.