Most of the businesses on the Internet are more or less the same because technologies and information are available to everyone these days. So most of the businesses are competing in terms of the real-time support they provide using live web chat software. Using live web chat software on your website is like actually being there to help your customers and clients, and of course, to help the visitors who haven't yet made up their minds. Real-time support is becoming very crucial to the survival of businesses and companies in the UK as well as in other countries. Before purchasing products and services people often inquire with each other on social networking websites, what sort of support these businesses provide
60% people abandon your shopping cart midway even when they have decided in your favour simply because they cannot figure out how to proceed. 82% people perceive your business as good when they notice a web chat software icon on your website. How about stopping the above-mentioned 60% people (or at least a big chunk of these people) from abandoning your shopping cart and making the purchase? You won't be able to convince everybody but you will be able to convince a big number. Just imagine, if they are abandoning your shopping cart simply because they don't know how to use their credit .cards, all you have to do is offer them help and advise accordingly
If 82% people have a better perception of your business because they see a web chat software icon on your website you can easily imagine how many of these people you can convert into paying customers and clients.
Very fast we are moving towards a time when businesses having web chat software will survive and businesses not having web chat software will need to wind up sooner or later.
Web chat solutions are not just here to stay but it is going to grow. Billions of dollars of purchases are going to be made based on the conversations people have through web chat software applications. Proactive businesses are already adapting to this emerging trend. They are not just installing web chat solutions they are also hiring professionals who can engage their visitors and customers and clients using these website chat software.
Why is it important to have website chat software working on your website?
The simple reason is that we are living in the conversation age. Conversations are happening all around you. On mobile phones you have messaging apps and on the Internet you have social networking websites where trillions of conversations are happening on an hourly basis. Everybody is talking to everybody. Then why not let people talk on your website too? People don't want to read about your product or service; they want to talk about it. They want to hear from you. They want to have a conversation. If you don't have a conversation with them, they are soon going to forget you. In fact this is the power of social media and social networking websites – they enable businesses to have conversations with their target customers and clients so that their brands become a cognizable and remember-able. When you interact people using your web chat software they remember you and they prefer your business over those businesses that don't have chatting facilities on their websites.
On the contrary it's very easy to use. Technology isn't supposed to make your life difficult; it is supposed to make your life easy and the same applies to hosted live chat software. You should not only be able to use it easily you should also be able to install and maintain it with equal ease. This is why we have made installing our web chat software a breeze. All you have to do is register on our website as it is a hosted live chat service there is no need to setup any files to your servers. Then simply follow the steps listed in the email and in no time you will be talking to your prospective customers and clients in real-time and giving a boost to your bottom-line.