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Online Chat Software - What can Hotspots do for you?
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04 December 2012

Gemma Baker

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Online Chat Software - What can Hotspots do for you?

Hotspots are just one of the exciting features to be offered by the new Click4Assistance Online Chat Software Toolbox. An addition to the Activity module, they provide even more feedback on your website visitors.


You can assign Hotspots to any important pages on your site, such as sign-up forms or pricing information

By doing so, you can easily identify these important page visits when viewing your live tracking data. Alerts can be configured to inform your chat operators when a visitor hits a Hotspot. Detecting prospects in this way, allows you to send manual chat invitations.

Several pages can even be assigned to a single Hotspot. Each one can be named and given its own colour for easy identification on your live tracking. One of our clients, a large broadband provider, uses Hotspots to distinguish between their business, home and support pages. Whereas a printing company differentiate between their products using different coloured hotspots.

Grouping a number of similar pages like this, means adding a proactive chat invitation is extremely straightforward. Setting up one proactive to work on a particular coloured Hotspot, means all pages assigned will present the invitation.

Analysis of Hotspot performance can be monitored through its own report, so you can see the data that really matters. Adding a Hotspot to a new product or service would make it easy to monitor performance against existing pages. For more information, feel free to contact our friendly team!



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

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Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.