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Website Chat Software grows as a Customer Service tool
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18 December 2014

Gemma Baker

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Website Chat Software grows as a Customer Service tool

In the online world time can be the difference between making and losing a sale.  Traditional forms of customer service, even online, have centred on email or telephone.  There is evidence to suggest that these time honoured traditions of customer service are now making way for the spontaneity of live chat.


More and more users are now browsing and purchasing online using tablets, smartphones and other devices.  Often, these users need advice quickly and conveniently via the medium that they are browsing from.  Unless an email is received back super-fast, or the customer has the time and ability to make a call, the opportunity can easily be lost.  Website chat software empowers business owners with the ability to reach out to online consumers instantly – providing support, queries on products and even the ability to direct consumers to alternative products and help.

 

The speed with which businesses can respond via website chat software also provides valuable hand-holding for impulse buyers or new visitors to your website. 

 

This is invaluable for not only SMEs or smaller businesses, but also larger ecommerce sites.  Online chat software provides that very much needed support within the technology that your customers are now using.

 

Although telephone support, email and ticketing still offer valuable forms of customer service, live chat is now significantly touching users at the point of sale – offering reassurance, genuine assistance and answering queries that customers may be pondering but not yet asked.  No other form of customer service can offer that level of depth and information.

 

Click4Assistance was one of the early pioneers of website chat software in the UK.  This experience and expertise is helping businesses right across the UK to provide enhanced levels of customer support – in addition to more traditional forms of customer support.

 

The implementation of our website chat software is straightforward and our support team will guide you through the necessary stages and provide training.  There are different packages available for businesses at different stages of development – you can choose the level right for you.

 

You can also try our software before you purchase and see the benefits it can bring to your business or organisation.  Opt for a 21 day free trial with no obligation – click here

to download our live chat software and try it for yourself.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.