The evolving digital public services and the important role real-time chat applications can play

A very exciting event is coming up in the first week of July this year and if you have some time you should definitely try to attend it. The name of the event is "Digital Public Services: Reshaping, rethinking and rewiring services".

Technology is interminably playing an important part as more and more services move to the Cloud and when it comes to providing real-time help, information exchange and assistance, real-time chat software applications have been at the helm for a long time now. No doubt more and more government departments are deploying live chat facilities on their websites and they have become an integral part of the overall Government Digital Strategy.

The primary focus of the event is going to be on how technology and information sharing can drive better services.

Here at Click4Assistance it is our constant effort to make information exchange and communication as seamless as possible because as the overview of the event rightly states, being "Digital" doesn't just mean moving every possible service online in order to save costs. Yes, using real-time chat software on your website does save you money but it is more than that. It is about making communication simpler, clearer and faster. When there is a need to communica