Share this live chat software artical on facebook
Tweet this web chat software blog on twitter
Pin this blog on how to add live chat on websites within pintrest
Share this information regarding a live chat service on linked-in
Use google plus to share this news relating to live chat software
Click4Assistance Enjoying Interest from Leading UK Universities
DATE
This Live Chat Software Blog was Published On
TAGS
Associated Tags that are related to Web Chat Software
AUTHOR
The Author of this Live Chat Service Artical
VIEWS
Number of views this blog has had

13 September 2013

Gemma Baker

175

Click4Assistance Enjoying Interest from Leading UK Universities

Click4Assistance’s market-leading web chat software is quickly making its way into UK universities.

The team at the company are proud to announce that the latest organisation to employ their ground-breaking web chat software is the University of East London (UEL).


The university contacted Click4Assistance to enquire about their communications solutions, as the management were seeking to improve their customer service systems. The establishment sought help because they needed assistance in handling the large volume of university-related enquiries they receive throughout the year. Initial discussions quickly established that a web chat platform would meet the needs of all parties and work is now underway to implement a system that streamlines the way in which staff handle correspondence from both within the university and external sources.

The Essex-based web chat software providers took a moment to speak about their recent success amongst businesses in the education sector

“It’s fantastic news that the University of East London has chosen to implement our live chat tools on their website. They are an excellent centre for higher education and one of the top six universities for research in the United Kingdom, so we feel privileged to be working with such a reputable organisation.

“Having access to this innovative chat platform will be of huge benefit to existing university students, as we have now created an online portal that allows them to talk to each other in real time. This will enable university staff to answer questions or deal with queries surrounding courses and accommodation quickly and effectively. And unlike telephone enquiries, which have a tendency to be rather drawn-out and often reduce staff productivity, our market-leading web chat software enables staff to engage in multiple conversations simultaneously without feeling pressured or rushed.”

Helping clients to converse, monitor and engage with their customers, Click4Assistance is the UK’s best live chat software provider, supplying bespoke online communications solutions to businesses of all sizes. The company is always one step ahead of expectations and ensures its partners are armed with the very latest technology, including cutting-edge web analytics tools, to maximise their ROI from the software they choose to implement. For more information please call 0845 123 5871 to speak to a member of the team directly, or send an email to theteam@click4assistance.co.uk
 



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.