27 March 2014
Click4Assistance:Live Chat Software April Freatures
At Click4Assistance we focus on delivering outstanding value to our existing subscribers by regularly updating our toolbox with free features (or freatures, as we like to call them). Next month’s customer-driven development includes enhanced Unicode support and a brand new spell-checker feature.
Enhanced Unicode Support
Even if you’re not sure what Unicode is, the fact you’re reading this article means you’ve used it. Unicode provides a unique number for every character, regardless of the platform, program or language.
Many of our UK clients are engaged in live chats with non-UK website visitors, some of whom have German umlauts (ä/ö/ü), French accent marks (à/é/ù) or other foreign characters in their language. Thanks to popular demand, our Click4Assistance live chat software now supports a much wider range of these special characters.
There’s nothing worse for an operator than noticing a spelling mistake after hitting the send button. On the other hand it’s difficult to be completely accurate when trying to handle multiple enquiries simultaneous. Automating the Click4Assistance spell checker will help to change that. Some of you may have already discovered the new option in your Account settings:
Users -> [ Select User] -> Edit this User (Window and Pen Icon) -> Permissions -> General Settings
When “Automatically spell check messages on send” is enabled, the setting will force messages to be proofed before sending
Not every employee on your team will be a spelling Ninja and our new automation feature is a great way to add a finishing touch to your customer service. The new freature includes all the functionality you would expect, including the ability to add words to the dictionary, autocorrect and more.
One small disclaimer, though: Our spell-checker functions like any other. For example, while it can pick up on spelling mistakes and the odd glaring grammatical error, it won’t be able to save your operators from typing “their” when they mean “there”. It’s still good operator practice to manually double check every message before replying.
If you have any questions about our enhanced Unicode support or automated spell-checker, please don’t hesitate to contact our UK-based team direct at firstname.lastname@example.org.