Share this live chat software artical on facebook
Tweet this web chat software blog on twitter
Pin this blog on how to add live chat on websites within pintrest
Share this information regarding a live chat service on linked-in
Use google plus to share this news relating to live chat software
Click4Assistance:Live Chat Software April Freatures
DATE
This Live Chat Software Blog was Published On
TAGS
Associated Tags that are related to Web Chat Software
AUTHOR
The Author of this Live Chat Service Artical
VIEWS
Number of views this blog has had

27 March 2014

Gemma Baker

257

Click4Assistance:Live Chat Software April Freatures

At Click4Assistance we focus on delivering outstanding value to our existing subscribers by regularly updating our toolbox with free features (or freatures, as we like to call them). Next month’s customer-driven development includes enhanced Unicode support and a brand new spell-checker feature.


Enhanced Unicode Support

Even if you’re not sure what Unicode is, the fact you’re reading this article means you’ve used it. Unicode provides a unique number for every character, regardless of the platform, program or language.

Many of our UK clients are engaged in live chats with non-UK website visitors, some of whom have German umlauts (ä/ö/ü), French accent marks (à/é/ù) or other foreign characters in their language. Thanks to popular demand, our Click4Assistance live chat software now supports a much wider range of these special characters.

Automated Spell-Checker            

There’s nothing worse for an operator than noticing a spelling mistake after hitting the send button. On the other hand it’s difficult to be completely accurate when trying to handle multiple enquiries simultaneous. Automating the Click4Assistance spell checker will help to change that. Some of you may have already discovered the new option in your Account settings:

Users -> [ Select User] -> Edit this User (Window and Pen Icon) -> Permissions -> General Settings

When “Automatically spell check messages on send” is enabled, the setting will force messages to be proofed before sending

Not every employee on your team will be a spelling Ninja and our new automation feature is a great way to add a finishing touch to your customer service. The new freature includes all the functionality you would expect, including the ability to add words to the dictionary, autocorrect and more.

One small disclaimer, though: Our spell-checker functions like any other. For example, while it can pick up on spelling mistakes and the odd glaring grammatical error, it won’t be able to save your operators from typing “their” when they mean “there”. It’s still good operator practice to manually double check every message before replying.

If you have any questions about our enhanced Unicode support or automated spell-checker, please don’t hesitate to contact our UK-based team direct at theteam@click4assistance.co.uk.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.