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World-Leading Hosting for Click4Assistance Live Chat Service
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29 April 2014

Gemma Baker

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World-Leading Hosting for Click4Assistance Live Chat Service

On Saturday 12th April, UK engineers from Click4Assistance visited one of the world’s most connected data centres to expand our existing infrastructure for greater resilience and reliability. The new housing is located in Harbour Exchange Square Campus within the heart of London, providing a staggering 3MW to over 400 major carriers.


To ensure minimum service disruption the move took place between 11pm on Saturday 12th April and 1am on Sunday 13th April.

Besides improved reliability and enhanced disaster-recovery, the new infrastructure adheres to the highest security standards and is actively monitored 24/7 by sensors covering electrical, mechanical, fire and leak detection systems. In the unlikely event of a power outage, a backup generator and uninterruptible power supply ensures that your live chat service remains operational.

The new infrastructure technology means we can perform future expansion without down-time to your live chat service

In terms of on-site security, extensive CCTV watches over security breach alarms, biometric checks and manual physical barriers. The datacentre follows strict protocols and is permanently manned, meaning that our UK-based team can access servers 24 hours a day, 7 days a week.

The datacentre is designed to maximise energy efficiency for significant savings through water-based, fully-redundant air conditioning. At Click4Assistance we pass these savings on to our customers to provide a world-leading enterprise-level hosting solution without addition fees.

The datacentre is part of the TelecityGroup and has been awarded the following standards and certifications:

ISO 27001

ISO 9001

ISO 14001

ISO 22301

ISO 50001

OHSAS 18001

At Click4Assistance we are committed to providing the highest quality of service. The latest enhancement is part of our on-going strategy to invest and expand our live chat service. If you have any questions or concerns regarding the the infrastructure enhancement, please do not hesitate to contact the Click4Assistance team.

 



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.