11 February 2021
Agencies! Are your clients automating their chat for websites yet?
It’s the time of the year when we evaluate everything we have done in the last year and look at the many ways in which we can improve over the course of the next twelve months. 2020 was different for everyone with the ongoing pandemic, the acute rise in remote working, and the need for a seamless transition should another lockdown announcement be made. But for many customer service agents, the Christmas season meant the worst combination possible: the usual Christmas rush, plus the pandemic anxiety, plus remote working with software that was just not up to the task. We even have an ‘extract’ from the diary of a customer service agent who survived:
Dear diary, Week 6. We’re still suffering the impact from the aftermath of Christmas, and while it was a different this year with the uncertainty around the pandemic, our customer service team was drowning under the pressure. And the remote login method was so slow and cumbersome. We were at our wit’s end. Hoping for a different solution for the next sales peak. Crossing fingers we all feel better by Week 7, when the Christmas report needs to be submitted to the Board. ????
This is a very serious condition but your agency can help your clients escape the grip of Christmas aftermath forever! In fact, they can escape the aftermath of any peak season. But how, you ask? Well, we prescribe Click4Assistance, the market’s leading solution for customer service communication.
Keep calm and automate
It would be fantastic if someone would just do all the work for your clients’ customer service agents and never complain, wouldn’t it? Greet all the customers, reply to social media messages, up-sell, cross-sell, help with navigation, answer the basic questions about locations and office hours, and do all of that, day or night, 24/7; yes, that would be great. Artie, Click4Assistance’s AI chatbot, does just this. Artie can speak with an unlimited number of website visitors simultaneously, and is always online and available to chat, so that your clients’ can become always-online businesses, massively improving their customer experience. Click4Assistance’s Artie and Coni are the frontline of your clients’ customer service, greeting and answering questions that your clients’ teams don’t have to, saving them an enormous volume of time and being cost effective.
Go beyond the norm
Customer service is not just limited to AI chatbots, which is why the Click4Assistance suite of features is not just one thing, but many modules working in tandem to provide increased efficiency and a seamless experience for your clients. Remote working has become an important part of our daily work lives, and Click4Assistance’s dashboard is built remote working ready, so that your client’s customer service agents are able to seamlessly access their work, no matter where they are working from. This standard of service builds a stronger relationship with your clients, since it favourably supports your clients’ customer service agents.
The best partner for chat for websites
Click4Assistance’s partnership programme offers agencies like yours an opportunity to give your clients a robust, cost effective solution, while generating revenue for your own business. Our partners can decide how much or little involvement they want, with a choice of a healthy commission on the value of the subscription while we manage your clients, or a discount scheme should you prefer to keep billing in-house and manage your clients yourself. Both options provide a consistent revenue stream for your agency, while providing a world-class customer service solution to your clients.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution and best live chat provider, to make your clients more efficient and productive for 2021, give us a call on 0845 123 5871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.