14 January 2021
Digitally transform your clients for 2021
We have seen firsthand the impact that crisis can have on businesses, the economy and the job market. For the first time in our generation’s history, we are experiencing what our great-grandfathers faced during the war - a world where luxuries are put on pause and we are left with essential basics. While this has been beneficial to some, there are many businesses, and entire industries, that have been impacted by the 2020 pandemic. In the light of all this doom and gloom, there is a silver lining, and a trump card that our forefathers did not have. Thanks to our interconnected world built by technology, businesses that can remain operational remotely can stay open and online, keeping millions of jobs intact. Many businesses have executed seamless digital transformation strategies to accommodate remote working, however numerous have not looked at their customer service solutions, while many other businesses have not had the opportunity to look at a seamless remote working option. As a reseller, this is where your business can support your clients, helping them to remain online and operational, no matter what happens.
Face-to-face transforms to virtual meetings
One of the first digital transformations that we all saw during the lockdown is the global adoption of virtual meetings. Now that people could no longer have physical meetings, video chat became a large part of their remote working culture. But what about appointments and meetings with customers or clients? Click4Assistance’s video chat is not just beneficial for internal meetings; it is fantastic externally. Appointments that were in-person are now easily done virtually, once the appointment does not require a physical examination, such is the case with healthcare practices. Your clients will be able to continue to meet with customers, online, in a safer and more productive manner. If they did not previously meet with customers remotely, they can now offer that as a part of their customer service support, which will massively improve their customer experience.
Long telephone queues transform to chat for websites and Click2Call
Customer service agents can be overwhelmed by the influx of calls in the midst of any uncertainty, or during a peak season. Adding a live chat for websites allows your clients to reduce their call volume, and increase productivity for their customer service agents, since they can chat with multiple customers simultaneously with live chat software. This reduces the telephone queue and increases the number of customers your clients’ departments speak to per day, drastically improving their customer experience.
Click2Call allows your agents to instantly speak with a customer, without the wait and at no cost to the customer. Speaking verbally can help with conflict resolution, but can also aid those who have difficulties with typing on a live chat, making your clients’ customer service more inclusive while being cost effective.
Multiple apps transform into one dashboard
As a customer service agent, you have a lot of applications to juggle. Click4Assistance has a solution that vastly reduces the number of apps needed while providing a seamless remote working environment. The Click4Assistance dashboard has everything in one place: live chat, video chat, Click2Call, social media direct messages and even your own CRM integrated; all accessible seamlessly from any laptop or desktop computer with a Chrome browser.
Transform your clients with the best chat for websites
Keep your clients online and operational no matter what disaster strikes. Click4Assistance is the leading live chat for websites in the UK, with over 15 years of experience supporting organisations in a vast array of industries. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution and best live chat provider, to make your clients more efficient and productive for 2021, give us a call on 0845 123 5871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.