A library of information relating to online chat software and the other communication tools included within ‘Experiences’, containing implementation strategies, best practices and success stories. We regularly publish our knowledge, keeping you up to date with the latest news and trends.

Finance Companies: Are You Ready For Brexit?
Airlines and Travel Companies Need to Improve their Online Communication
Is Your Healthcare Organisation Ready for the Changes in the UK?
Prepare Your Clients for Brexit
Implementing a Chatbot – How to Get It Right
Contact Centres Promote Full Range of Services to Clients with Live Chat
Councils: Stepping Up Brexit Preparations?
Canadian University Partners With Click4Assistance
Click4Assistance: Raffle for MS-UK’s 925 Challenge
Chatting About Using Chatbots within Charity Organisations
Click4Assistance Are Taking Part In MS-UK’s 925 Challenge
Optimising Live Chat for the Finance Industry
Tour Providers Increase Interest with Web Chat Software
Don’t Let Hearing Loss Ear-itate You
The Only Reasons You Need to Partner With Click4Assistance
Strictly smartContact for World Champions
Click4Assistance Provide Flexibility to Contact Centres
Click4Assistance Breaks Through the Welsh Border for Councils
The UK’s European University: Supporting New and Existing Students
Using AI for Charities: Do Chatbots Work?
How to Help Consumers Make Financial Decisions
Your Visitors Behaviour is the Secret to Increasing Bookings
Is There a Doctor in the House?
Leading Furniture Stores Improve Customer Service with Live Chat
Substance Abuse Charities Increase Communication with Live Chat
Any Type of Council Can Reap the Benefits Of Live Chat Software
University of Essex Named University of the Year
Dive into Data with the Click4Assistance Reporting Suite
Money Advice Scotland Delivers Debt Advice via Live Chat
Stand Out At The British Travel Awards
Optum Optimises Meeting Rooms for Deaf Users
Click4Assistance Live Chat WordPress Plugin is Completely Secure
The War on Plastics: It’s a Catch 22 World
Capita Procures Chat for Multiple Councils
Supporting Student Engagement in Changing Times
4 Ways to Liven Up Your Communication
Reyker: Introducing Live Chat into Client Services
Efficiently Handle Last Minute Bookings with Live Chat
Healthcare Industry: Streamline Resources, Improve Patient Services
Origin Housing Improves Communication with Residents via Live Chat
Building Up a Brand: What We Can Learn From The Avengers and GOT
Dorset for You has Gone Through Some Major Changes
Visit Us at IWMW 2019 to Improve your Student Engagement
Are you Communicating Effectively with Your Customers?
Improving Online Communication within the Finance Industry
Where are your Customers Travelling to This Summer?
NHS Reduces Pressure on Services with Live Chat
Banding Together to Provide Online Services
Vending Suppliers Increase Leads with Live Chat
Waltham Forest Encourage Residents to Complete Services Online
The University of Brighton Implement Live Chat Software
Receptionists Are a Vital Part of Business
Insurance Companies Truly Benefit from Live Chat For their Websites
Increase Reservations with Live Chat for Your Website
Why Web / Live Chat Software Works for Optical Services
Providing Emotional Support via Live Chat Website Software
The Dictionary of Click4Assistance’s Solution Part 2
How District Councils Improve Support for Their Online Services
Aid Students Online with their Studying for the Semester Exams
Increase Your Sales over the Bank Holidays
Managing Your Chat Service Over The Bank Holidays
Prepare for the Bank Holidays with Web Chat Software
Covering Your Live Chat for Your Website Operations This Easter
The Dictionary of Click4Assistance’s Solution Part 1
Spotlighting the Use of Live Chat within Citizen Advice Bureaus
Raising Council Tax? Save Resources with Web Chat Software
More Ways to Connect with Your Students This Easter
Channel the Easter Bunny’s Productivity
Sheffield Mutual Friendly Society: 6 Years On
The Live Chat Story of The Stag and Hen Experience
NHS Pushes Forwards with Digital Plans
New Enhancement Added to Meeting Rooms
Brexit: Switching to a UK Live Chat Provider
How to meet customer expectations with live chat
Civica Procures Live Chat Software for Hull and East Riding Councils
University of East Anglia Has a Successful Start with Online Chat Software
Express Your Love This Valentine’s for Your Customers via Social Media
Carzu provides Car Finance Advice via Live Chat
The Jockey Club Races Ahead with Web Chat Software
Improve Healthcare Services with Live Chat for Your Website
Housing Associations Increase Accessibility with Live Chat
Salford City Council Lead the Way for Digital Transformation with Online Chat Software
Giving Students Extra Support Online with Live Chat Software
Digitalise Face-to-Face Customer Service with Video Chat
Insurance Companies Expected to Grow Live Chat Operations 50% by 2020
Measuring the Customer Success of Live Chat: Tips, Strategies and Best Practice
Accommodation Organisations Increase Booking Enquiries with Live Chat
Dental Organisations Improve Services with Web Chat Software
Is Your Customer Service Mobile Ready?
Soon-to-be Parents Gain Advice via Chat from Pregnancy Charities
Click4Assistance: A Year in Review
Charities Aid Foundation Efforts Reach Further with Chat Box for Website Software
Inverclyde Council Digitalises Resident Advice Services
Help Potential Students Apply Before the January Deadline
For Better Customer Service, Busy Santa Looks to Live Chat and Chatbots
Business Choice Direct Follows Sister Company’s Success with Live Chat for Website
Why Santa Looks to Live Chat and Chatbots for Better Customer Service
Where are Your Visitors Travelling to in 2019?